General Terms and Conditions of Cell Regeneration Management FlexCo, Clessgasse 22, 1210 Vienna, FN 645916 b (hereinafter “CRM”), as operator of the Regenerative Medicine Center (RMC), as well as treatment terms and conditions of the independently practising physicians working at the RMC.

Version 1.0 · Effective from: 1 October 2026

PART I – Services Provided by CRM (Website, Initial Assessment, Organisation)

1. Scope and Roles

1.1. CRM operates the RMC website, the online initial assessment, the contact and appointment organisation and provides administrative support to the physicians working at the RMC.

1.2. CRM does not itself provide medical services. All medical advice, diagnosis and treatment is provided exclusively by the independently practising physicians under their own professional responsibility; the treatment contract is entered into directly between the patient and the physician (Part II).

1.3. The mandatory provisions of the Austrian Consumer Protection Act (KSchG) apply to consumers; conflicting provisions of these General Terms and Conditions shall not apply to that extent.

1.4. The contractual language is German. These General Terms and Conditions are available on the website at all times and can be saved.

2. Online Initial Assessment

2.1. Service. CRM offers free online initial assessments (currently for knee complaints and hair loss): a questionnaire and an automatically generated, rule-based, non-binding orientation as to whether a medical consultation at the RMC may be appropriate and whether regenerative procedures could, in principle, be considered. The logic has been medically approved; however, the result does not constitute a diagnosis or treatment recommendation and does not give rise to any entitlement to a specific treatment.

2.2. Requirement. The initial assessment requires consent to the processing of the information provided for the purpose of creating and displaying the result and preparing for an appointment (Privacy Policy, Section 5). Upon submission of the knee or hair initial assessment, a customer record is created in our shop system for the purpose of managing the inquiry (contact details and inquiry identifier, no health data); details are governed by the Privacy Policy.

2.3. Use. Users declare that they are of full legal age and that they answer the questions truthfully. The result must not be used as the basis for independent medical decisions (e.g. cancelling a planned operation, discontinuing treatment); medical advice must always be obtained for such decisions.

2.4. Contact Afterwards. After receiving the result, users may themselves book an appointment online, call, send an email, request a callback or contact us via WhatsApp. By requesting a callback, they consent to being contacted by telephone during the selected time window; communication via WhatsApp takes place exclusively at the initiative of the users, and medical reports are not transmitted via WhatsApp.

2.5. Availability and Retention Period. CRM endeavours to ensure continuous availability but does not guarantee it. Inquiries, including questionnaire answers, are automatically deleted 12 months after their creation unless a patient relationship is established.

3. Appointment Organisation

3.1. Appointments at the medical practice are arranged via the external appointment booking system Latido (in-person appointments only), by telephone, email or WhatsApp; Latido’s terms of use additionally apply. Telephone or online consultations can be arranged exclusively by telephone.

3.2. An appointment is considered agreed once it has been confirmed by the booking system or the medical practice.

3.3. Arranging an appointment does not give rise to any entitlement to a specific treatment; treatment is determined on the basis of the medical assessment (Part II).

3.4. The RMC is not an emergency facility; the website, email and online functions are unsuitable for emergencies – emergency number 144.

4. Liability of CRM

4.1. CRM is not liable for medical services; responsibility for these lies with the treating physicians.

4.2. With regard to the online initial assessment and digital content, CRM – except in cases of personal injury and in cases of intent or gross negligence – is not liable for disadvantages arising from decisions that users make without consulting a physician on the basis of the result.

4.3. CRM accepts no liability for operational disruptions, force majeure or other circumstances for which it is not responsible.

PART II – Treatment Terms and Conditions of the Physicians at the RMC

5. Treatment Contract

5.1. The treatment contract is entered into directly between the patient and the treating physician (currently Doz. Dr. Patrick Weninger, Specialist in Trauma Surgery as well as Orthopaedics and Traumatology – joint medicine; Dr. Lucia Dziubinski, General Practitioner – skin), who provide their services in their own medical practices and under their own professional responsibility.

5.2. The treatment contract includes consultation, information, diagnostics, therapy and documentation in accordance with statutory requirements. The physician decides which measures are medically appropriate.

5.3. Before each treatment, medical information is provided regarding the nature, scope, risks, alternatives and prospects of success; consent is documented using the existing consent forms. Regenerative procedures (including autologous stem cells, exosomes, PRP) are individual treatments; no specific result is guaranteed.

5.4. Photo and video documentation is carried out exclusively for medical documentation purposes and only with separate consent; it is not used for advertising purposes.

5.5. The services are intended for persons of full legal age; minors are represented by their legal guardians.

6. Fees, Prices, Value Added Tax

6.1. The services are private medical services. There are no contracts with statutory health insurance providers; regenerative procedures are generally not reimbursed by ÖGK/SVS/BVAEB. Private supplementary insurance may cover the costs in full or in part depending on the tariff; clarification is the responsibility of the patient. Fee notes are issued in a format suitable for submission to insurers (including diagnosis and service items).

6.2. The initial assessment (initial consultation with examination at the medical practice) and an initial telephone or online consultation each cost EUR 180. Fees for treatments are set out in the price list available at the medical practice and on the website as well as in the individual cost estimate.

6.3. Medical treatments for therapeutic purposes are exempt from value added tax; services without a therapeutic purpose (in particular aesthetic skin and hair treatments as well as longevity infusions) are subject to value added tax – stated prices include VAT.

6.4. Cost estimates are based on the known medical findings; if the anticipated additional costs exceed the estimate by more than 15%, the patient will be informed before the relevant measures are carried out and asked to provide consent.

6.5. Additional services provided by third parties (laboratory services, imaging) are charged separately.

7. Payment

7.1. Consultations and initial assessments at the medical practice must be paid immediately after the appointment in cash, by debit card or credit card.

7.2. Regenerative medicine treatments as well as telephone or online consultations (EUR 180) must be paid by advance bank transfer; the fee must be credited to the account no later than 5 working days before the appointment or before the first session. Otherwise, the appointment cannot be kept.

7.3. For treatments involving several sessions, a written cost plan is prepared in advance; the total fee is due before the first session. If the patient terminates the treatment prematurely, sessions already provided and patient-specific material already prepared (cell preparations) will be retained; a pro rata refund will be made for sessions not provided.

7.4. In the event of late payment, statutory default interest (4% p.a. for consumers) and reminder fees of EUR 5 per reminder will be charged.

8. Appointments, Cancellations, Cancellation Fee

8.1. Appointments may be cancelled or rescheduled free of charge up to 48 hours before the agreed appointment time (by telephone, email or via the link in the appointment confirmation).

8.2. In the event of a later cancellation or failure to attend without cancellation, a cancellation fee of EUR 90 (50% of the initial assessment fee) will be charged; in the case of treatment appointments for which patient-specific material has already been prepared, the actual material costs incurred will additionally be charged.

8.3. The cancellation fee does not apply if the patient is not responsible for being unable to attend (e.g. illness with medical confirmation) or if the appointment can be allocated to another patient.

8.4. If the physician is unable to attend, appointments will be rescheduled free of charge.

9. Cooperation and Aftercare

9.1. Patients provide complete and truthful information (pre-existing conditions, medication, allergies, diagnoses, previous treatments) and bring available medical reports (in particular MRI/X-ray images together with the respective report) to the appointment.

9.2. The aftercare and behavioural recommendations provided must be followed; failure to follow them may adversely affect the success of the treatment.

9.3. Changes to contact details must be communicated.

10. Confidentiality, Data Protection, Communication

10.1. Physicians and staff are subject to medical confidentiality.

10.2. Personal data is processed in accordance with the RMC Privacy Policy.

10.3. Patients acknowledge that email does not guarantee secure transmission; medical reports and diagnoses are not transmitted by email or messenger unless a secure method has expressly been agreed. Appointment reminders by email/SMS are sent as part of the performance of the contract.

11. Liability

11.1. Statutory liability provisions apply to medical services; the liable contractual partner is the treating physician.

11.2. No specific treatment outcome is owed; success depends on the initial situation, biological factors, pre-existing conditions, lifestyle and patient cooperation.

12. Final Provisions (Parts I and II)

12.1. Austrian law applies, subject to mandatory consumer protection provisions.

12.2. For consumers residing in Austria, the court in whose district they have their domicile, habitual residence or place of employment has jurisdiction (Section 14 KSchG); the place of performance is Vienna.

12.3. CRM and the physicians are neither obliged nor willing to participate in proceedings before a consumer dispute resolution body; patients may contact the Vienna Patient Ombudsman.

12.4. Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.

12.5. These General Terms and Conditions are available before online booking; for online bookings, patients confirm by checkbox that they have taken note of them. The Privacy Policy and the information and consent documents relating to the respective treatment apply in addition.

These General Terms and Conditions enter into force on 1 October 2026.